Vital - Patient App and Clinician App unavailable – Incident details

All systems operational

Patient App and Clinician App unavailable

Resolved
Major outage
Started almost 5 years agoLasted 44 minutes

Affected

Vital Emergency

Operational from 9:04 PM to 9:04 PM, Major outage from 9:04 PM to 9:48 PM

User Interface

Operational from 9:04 PM to 9:04 PM, Major outage from 9:04 PM to 9:48 PM

AI Wait Times

Operational from 9:04 PM to 9:04 PM, Major outage from 9:04 PM to 9:48 PM

SMS

Operational from 9:04 PM to 9:04 PM, Major outage from 9:04 PM to 9:48 PM

SMS Notifications

Operational from 9:04 PM to 9:04 PM, Major outage from 9:04 PM to 9:48 PM

Vital Inpatient

Operational from 9:04 PM to 9:04 PM, Major outage from 9:04 PM to 9:48 PM

Updates
  • Resolved
    Resolved

    This issue has been resolved. Thank you for your patience.

  • Monitoring
    Monitoring

    A fix for this issue has been implemented and we are monitoring the results.

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    Identified

    We are not receiving any new data in our system as one of our vendors is experiencing some issues. We are not able to process new patients and exisiting patients maybe experiencing degraded performance

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    We are investigating reports of an issue with the Patient and Clinician app