Vital - Notice history

All systems operational

ERAdvisor - Operational

100% - uptime
Nov 2019 · 100%Dec · 100%Jan 2020 · 100%

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Nov 2019
Dec 2019
Jan 2020

SMS - Operational

100% - uptime
Nov 2019 · 100%Dec · 100%Jan 2020 · 100%

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Nov 2019
Dec 2019
Jan 2020

CareAdvisor - Operational

100% - uptime
Nov 2019 · 100%Dec · 100%Jan 2020 · 100%

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Nov 2019
Dec 2019
Jan 2020
100% - uptime

User Interface - Operational

100% - uptime
Nov 2019 · 100%Dec · 100%Jan 2020 · 100%

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Nov 2019
Dec 2019
Jan 2020

Provider Recommendations - Operational

100% - uptime
Nov 2019 · 100%Dec · 100%Jan 2020 · 100%

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Nov 2019
Dec 2019
Jan 2020

Notice history

Jan 2020

No notices reported this month

Dec 2019

Trackboard unresponsive
  • Resolved
    Resolved

    This issue has been resolved. Thank you for your patience.

  • Monitoring
    Monitoring

    A solution for this issue has been deployed and we are verifying it.

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    Identified

    Users of our trackboard service may be experiencing issues with the system. Our engineering team has identified the issue and a fix is being implemented.

Degraded trackboard and API performances
  • Resolved
    Resolved

    This issue has been resolved. Thank you for your patience.

  • Update
    Update

    We are continuing to monitor for any further issues.

  • Update
    Update

    The backlog of messages have finished processing, and both the trackboard and APIs have recovered in their performance. We will continue monitoring to ensure stability.

  • Update
    Update

    We are continuing to review the accuracy of our trackboard. API performance has been restored, and are currently working on clearing out the backlog of messages.

  • Monitoring
    Monitoring

    A fix has been deployed and we are monitoring the backlog of estimations to ensure it is cleared.

  • Identified
    Identified

    The team has identified a potential cause for the degraded API services, and is currently working on developing a potential fix. We will continue to provide updates as often as possible, and provide additional details as they become available.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    On 2019-12-04 at 10:00 AM EST, we noticed severe performance issues with our trackboard and the data being used to populate it. We are currently investigating this issue, and will provide updates as often as possible

Nov 2019

No notices reported this month

Nov 2019 to Jan 2020

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