Vital - Notice history

All systems operational

SMS - Operational

100% - uptime
Dec 2020 · 100%Jan 2021 · 100%Feb · 100%

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Dec 2020
Jan 2021
Feb 2021

CareAdvisor - Operational

100% - uptime
Dec 2020 · 100%Jan 2021 · 100%Feb · 100%

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Dec 2020
Jan 2021
Feb 2021

ERAdvisor - Operational

100% - uptime
Dec 2020 · 100%Jan 2021 · 100%Feb · 100%

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Dec 2020
Jan 2021
Feb 2021
100% - uptime

User Interface - Operational

100% - uptime
Dec 2020 · 100%Jan 2021 · 100%Feb · 100%

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Dec 2020
Jan 2021
Feb 2021

Provider Recommendations - Operational

100% - uptime
Dec 2020 · 100%Jan 2021 · 100%Feb · 100%

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Dec 2020
Jan 2021
Feb 2021

Notice history

Feb 2021

No notices reported this month

Jan 2021

Patient App and Clinician App unavailable
  • Resolved
    Resolved

    This issue has been resolved. Thank you for your patience.

  • Monitoring
    Monitoring

    A fix for this issue has been implemented and we are monitoring the results.

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    Identified

    We are not receiving any new data in our system as one of our vendors is experiencing some issues. We are not able to process new patients and exisiting patients maybe experiencing degraded performance

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    We are investigating reports of an issue with the Patient and Clinician app

Patient App and Clinician App unavailable
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix for this issue has been implemented and we are monitoring the results.

  • Update
    Update

    A fix for this issue has been implemented and we are monitoring the results.

  • Identified
    Identified

    We have identified the root cause for this issue and are implementing a fix.

Dec 2020

Messages are not processing through the engine correctly
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    We are currently investigating this issue.

Issues handling flat files
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    We are currently investigating an issue with our engine's ability to handle flat file data exports.

Dec 2020 to Feb 2021

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