Vital - Visits not updating correctly for some facilities – Incident details

All systems operational

Visits not updating correctly for some facilities

Resolved
Degraded performance
Started over 3 years agoLasted about 2 hours

Affected

Vital Emergency

Operational from 4:32 AM to 4:32 AM, Degraded performance from 4:32 AM to 6:17 AM

User Interface

Operational from 4:32 AM to 4:32 AM, Degraded performance from 4:32 AM to 6:17 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    We have identified the root cause of this issue and identified the subset of facilities which are affected.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    We are currently investigating an issue where some visits are not updating correctly in ERAdvisor.