Vital - Delays in Visit Updates and SMS Message delivery – Incident details

All systems operational

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Delays in Visit Updates and SMS Message delivery

ResolvedDegraded performance5 hours 30 minutes

Affected

Vital Access

Degraded performance from 6:30 PM to 11:26 PM, Operational from 11:26 PM to 12:00 AM

Vital Emergency

Degraded performance from 6:30 PM to 11:26 PM, Operational from 11:26 PM to 12:00 AM

Vital Inpatient

Degraded performance from 6:30 PM to 11:26 PM, Operational from 11:26 PM to 12:00 AM

Vital Urgent Care

Degraded performance from 6:30 PM to 11:26 PM, Operational from 11:26 PM to 12:00 AM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Our cloud provider has deployed a fix for this problem and our monitoring indicates that SMS messages are starting to be processed again, and overall performance is returning to normal.

    We are continuing to monitor.

  • InvestigatingUTC

    An upstream incident with our cloud provider AWS is causing delayed processing of visit updates, including SMS message sending.

    We are investigating the issue. Application performance is degraded, and a small number of users are experiencing timeouts, though a subsequent page refresh can succeed.