SMS Messaging

Resolved

Partial outage

Started almost 6 years agoSeptember 28, 2020Lasted 41 minutesSeptember 28, 20202:172:58 AMUTC

Updates

Resolved
September 28, 2020 at 2:58 AMUTC
Resolved
September 28, 2020 at 2:58 AMUTC
This incident has been resolved. New SMS Messages are being sent. SMS Messages not sent during the outage will not be re-sent.
Update
September 28, 2020 at 2:40 AMUTC
Update
September 28, 2020 at 2:40 AMUTC
We are continuing to monitor for any further issues.
Monitoring
September 28, 2020 at 2:38 AMUTC
Monitoring
September 28, 2020 at 2:38 AMUTC
A fix for this issue has been implemented and we are monitoring the results.
Identified
September 28, 2020 at 2:25 AMUTC
Identified
September 28, 2020 at 2:25 AMUTC
The issue has been identified and a fix is being implemented
Investigating
September 28, 2020 at 2:17 AMUTC
Investigating
September 28, 2020 at 2:17 AMUTC
We are investigating an issue with sending of SMS messages for Vital Response. This issue affects sending of welcome and reminder messages for EHR integrated and non-integrated patients, and direct messaging through the Provider application.

Vital - SMS Messaging – Incident details