Messages are not processing through the engine correctly

Resolved

Major outage

Started almost 6 years agoDecember 23, 2020Lasted 3 hours 45 minutesDecember 23, 202010:34 PMDecember 24, 20202:20 AMUTC

Updates

Resolved
December 24, 2020 at 2:20 AMUTC
Resolved
December 24, 2020 at 2:20 AMUTC
This incident has been resolved.
Monitoring
December 23, 2020 at 10:40 PMUTC
Monitoring
December 23, 2020 at 10:40 PMUTC
A fix has been implemented and we are monitoring the results.
Investigating
December 23, 2020 at 10:34 PMUTC
Investigating
December 23, 2020 at 10:34 PMUTC
We are currently investigating this issue.

Vital - Messages are not processing through the engine correctly – Incident details