Patient App and Clinician App unavailable

Resolved

Major outage

Started over 5 years agoJanuary 07, 2021Lasted 44 minutesJanuary 07, 20219:049:48 PMUTC

Updates

Resolved
January 07, 2021 at 9:48 PMUTC
Resolved
January 07, 2021 at 9:48 PMUTC
This issue has been resolved. Thank you for your patience.
Monitoring
January 07, 2021 at 9:21 PMUTC
Monitoring
January 07, 2021 at 9:21 PMUTC
A fix for this issue has been implemented and we are monitoring the results.
Update
January 07, 2021 at 9:11 PMUTC
Update
January 07, 2021 at 9:11 PMUTC
We are continuing to work on a fix for this issue.
Identified
January 07, 2021 at 9:09 PMUTC
Identified
January 07, 2021 at 9:09 PMUTC
We are not receiving any new data in our system as one of our vendors is experiencing some issues. We are not able to process new patients and exisiting patients maybe experiencing degraded performance
Update
January 07, 2021 at 9:05 PMUTC
Update
January 07, 2021 at 9:05 PMUTC
We are continuing to investigate this issue.
Investigating
January 07, 2021 at 9:04 PMUTC
Investigating
January 07, 2021 at 9:04 PMUTC
We are investigating reports of an issue with the Patient and Clinician app

Vital - Patient App and Clinician App unavailable – Incident details