Vital - SMS notifications missing – Incident details

All systems operational

SMS notifications missing

Resolved
Degraded performance
Started over 3 years agoLasted about 1 hour

Affected

SMS

Operational from 5:30 AM to 5:30 AM, Degraded performance from 5:30 AM to 6:53 AM

Customized Scheduled SMS Messages

Operational from 5:30 AM to 5:30 AM, Degraded performance from 5:30 AM to 6:53 AM

SMS Notifications

Operational from 5:30 AM to 5:30 AM, Degraded performance from 5:30 AM to 6:53 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    An issue has been identified with the service responsible for sending SMS notifications to patients and clinicians. Our engineers are deploying a fix and normal service is expected to resume shortly.