Vital - Delays for scheduled SMS messages – Incident details

All systems operational

Delays for scheduled SMS messages

Resolved
Major outage
Started over 2 years agoLasted about 1 hour

Affected

SMS

Operational from 2:45 AM to 2:45 AM, Major outage from 2:45 AM to 3:36 AM

Customized Scheduled SMS Messages

Operational from 2:45 AM to 2:45 AM, Major outage from 2:45 AM to 3:36 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are seeing scheduled SMS messages go out again as expected. We'll continue to monitor the situation closely for the next couple of hours. If you continue to experience issues, please contact our support team.

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    Identified

    Our team, together with our upstream services provider (AWS), have identified an issue preventing scheduled SMS messages from being sent. We're working with AWS to resolve this issue as soon as possible. SMS invites, as well as service requests, are unaffected.