Vital - Delayed visit updates and scheduled messages – Incident details

All systems operational

Delayed visit updates and scheduled messages

Resolved
Degraded performance
Started about 2 years agoLasted 33 minutes

Affected

Vital Emergency

Operational from 11:24 PM to 11:24 PM, Degraded performance from 11:24 PM to 11:58 PM

AI Wait Times

Operational from 11:24 PM to 11:24 PM, Degraded performance from 11:24 PM to 11:58 PM

Labs & Imaging

Operational from 11:24 PM to 11:24 PM, Degraded performance from 11:24 PM to 11:58 PM

SMS

Operational from 11:24 PM to 11:24 PM, Degraded performance from 11:24 PM to 11:58 PM

Welcome & Invite SMS Messages

Operational from 11:24 PM to 11:24 PM, Degraded performance from 11:24 PM to 11:58 PM

Customized Scheduled SMS Messages

Operational from 11:24 PM to 11:24 PM, Degraded performance from 11:24 PM to 11:58 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    Our team is investigating an issue causing delays for SMS invites, notifications, and visit updates across the ERAdvisor and CareAdvisor apps.