Vital - Delayed or missing HL7 data for some customers – Incident details

All systems operational

Delayed or missing HL7 data for some customers

Resolved
Partial outage
Started about 1 month agoLasted about 10 hours

Affected

AccessAdvisor

Operational from 4:00 AM to 1:54 PM

User Interface

Operational from 4:00 AM to 1:54 PM

Provider Recommendations

Operational from 4:00 AM to 1:54 PM

ERAdvisor

Operational from 4:00 AM to 1:54 PM

SMS

Operational from 4:00 AM to 1:54 PM

CareAdvisor

Operational from 4:00 AM to 1:54 PM

Updates
  • Resolved
    Resolved

    We have confirmed with affected customers that this issue has been caused by a widespread internet service provider outage across the United States. Our team will continue to monitor the situation for affected customers, and we confirm our systems remain operational.

  • Investigating
    Investigating
    We are investigating interruptions to HL7 data connections for a small subset of our customers. As a result of these interruptions, new visits or existing visit updates may not be reflected in the ERAdvisor and CareAdvisor apps.