Vital - Errors when logging into ERAdvisor and CareAdvisor – Incident details

All systems operational

Errors when logging into ERAdvisor and CareAdvisor

Resolved
Major outage
Started about 1 year agoLasted about 6 hours

Affected

ERAdvisor

CareAdvisor

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Our team has deployed a fix for the issue and will continue to monitor the situation to ensure access is restored for all users.

  • Identified
    Update

    Our team continues to work on the resolution for this issue. We'll provide our next update within 60 minutes.

  • Identified
    Identified

    Our team has identified the issue and is working on a fix with the assistance of our primary cloud provider, AWS.

  • Investigating
    Update

    We continue to investigate the cause of this issue.

  • Investigating
    Investigating

    Our team is investigating an increase in errors presented to users attempting to access ERAdvisor and/or CareAdvisor. This is impacting logins for patients and clinicians across all our products. Clinicians logging in using SSO are unaffected.