Delays for some SMS messages

Resolved

Partial outage

Started about 1 year agoLasted about 1 hour

Affected

SMS

Updates

Resolved
July 18, 2023 at 11:32 PM
Resolved
July 18, 2023 at 11:32 PM
This incident has been resolved.
Monitoring
July 18, 2023 at 11:13 PM
Monitoring
July 18, 2023 at 11:13 PM
Our team have deployed a solution for the issue and are now monitoring the results. Sending of scheduled SMS messages has resumed.
Identified
July 18, 2023 at 10:37 PM
Identified
July 18, 2023 at 10:37 PM
Our team has identified an issue preventing a subset of customized scheduled SMS messages from being sent. Our team is working on a solution at the moment, and we'll provide an update within the hour.

Vital - Delays for some SMS messages – Incident details