Vital - Delays for scheduled SMS messages – Incident details
All systems operational
Delays for scheduled SMS messages
Resolved
Major outage
Started about 1 year agoLasted about 10 hours
Affected
SMS
Updates
Resolved
Resolved
This incident has been resolved.
Monitoring
Monitoring
A fix has been implemented and we are seeing scheduled SMS messages go out again as expected. We'll continue to monitor the situation closely for the next couple of hours. If you continue to experience issues, please contact our support team.
Identified
Identified
Our team, together with our upstream services provider (AWS), have identified an issue preventing scheduled SMS messages from being sent. We're working with AWS to resolve this issue as soon as possible.
