Delayed visit updates and scheduled messages

Resolved

Degraded performance

Started about 1 year agoLasted 33 minutes

Affected

SMS

ERAdvisor

CareAdvisor

Updates

Resolved
October 19, 2023 at 11:58 PM
Resolved
October 19, 2023 at 11:58 PM
This incident has been resolved.
Monitoring
October 19, 2023 at 11:45 PM
Monitoring
October 19, 2023 at 11:45 PM
A fix has been implemented and we are monitoring the results.
Investigating
October 19, 2023 at 11:24 PM
Investigating
October 19, 2023 at 11:24 PM
Our team is investigating an issue causing delays for SMS invites, notifications, and visit updates across the ERAdvisor and CareAdvisor apps.

Vital - Delayed visit updates and scheduled messages – Incident details