Scheduled SMS messages failing to be sent

Resolved

Partial outage

Started 8 months agoLasted 40 minutes

Affected

SMS

Updates

Resolved
January 11, 2024 at 10:56 PM
Resolved
January 11, 2024 at 10:56 PM
This incident has been resolved.
Monitoring
January 11, 2024 at 10:34 PM
Monitoring
January 11, 2024 at 10:34 PM
The system has recovered and messages are being sent again. We'll continue to monitor the situation before marking this incident as resolved.
Identified
January 11, 2024 at 10:16 PM
Identified
January 11, 2024 at 10:16 PM
Our team has identified an issue with an underlying system preventing scheduled SMS messages from being sent. We are working with our upstream service provider to resolve this issue.

Vital - Scheduled SMS messages failing to be sent – Incident details