Vital - Notice history

This incident has been resolved. Both clinicians and patients should be able to access the app without any issues.

We have identified the issue and we continue working on a fix for this incident.

We have worked with our SMS provider to roll out a fix and we are currently monitoring the results.

We have identified an issue with our SMS provider preventing all messages from being sent at the moment. We are working with their team to re-establish the service.

This incident has been resolved. All SMS messages are being delivered without delay.

We have identified an issue with an upstream cloud provider causing deliverability issues for SMS messages. We have implemented a mitigation to ensure invite SMS messages are sent, and are now looking to mitigate the issue for customized scheduled SMS messages.

We have also reported the issue to our upstream provider and will work with them to fully resolve the issue.