Missing EHR patients in Vital Response Provider

Resolved

Partial outage

Started about 6 years agoJune 24, 2020Lasted about 3 hoursJune 24, 202010:38 PMJune 25, 20201:12 AMUTC

Updates

Resolved
June 25, 2020 at 1:12 AMUTC
Resolved
June 25, 2020 at 1:12 AMUTC
This issue has been resolved. New patients are showing in the Vital Response Provider application for EHR-integrated customers. All patients during the incident have been processed. Thank you for your patience.
Monitoring
June 25, 2020 at 12:05 AMUTC
Monitoring
June 25, 2020 at 12:05 AMUTC
The mitigation is in place and the backlog of messages has been processed successfully. We will continue to monitor message processing to ensure the issue does not re-occur.
Identified
June 24, 2020 at 11:09 PMUTC
Identified
June 24, 2020 at 11:09 PMUTC
We have identified the issue and are working to mitigate it now. There is a backlog of messages to be processed that we will monitor to ensure successful processing.
Update
June 24, 2020 at 10:39 PMUTC
Update
June 24, 2020 at 10:39 PMUTC
We are continuing to investigate this issue.
Investigating
June 24, 2020 at 10:38 PMUTC
Investigating
June 24, 2020 at 10:38 PMUTC
We are currently investigating an issue causing patients not to show in Vital Response Provider for EHR-integrated customers.

Vital - Missing EHR patients in Vital Response Provider – Incident details