This incident has been resolved. New SMS Messages are being sent.
SMS Messages not sent during the outage will not be re-sent.
Update
Update
We are continuing to monitor for any further issues.
Monitoring
Monitoring
A fix for this issue has been implemented and we are monitoring the results.
Identified
Identified
The issue has been identified and a fix is being implemented
Investigating
Investigating
We are investigating an issue with sending of SMS messages for Vital Response.
This issue affects sending of welcome and reminder messages for EHR integrated and non-integrated patients, and direct messaging through the Provider application.
