Vital - Some SMS messages not being sent – Incident details

All systems operational

Some SMS messages not being sent

Resolved
Degraded performance
Started almost 4 years agoLasted 30 minutes

Affected

SMS

Operational from 8:59 PM to 8:59 PM, Degraded performance from 8:59 PM to 9:28 PM

SMS Notifications

Operational from 8:59 PM to 8:59 PM, Degraded performance from 8:59 PM to 9:28 PM

Updates
  • Resolved
    Resolved

    This issue has been resolved.

  • Monitoring
    Monitoring

    The upstream issue has been resolved and we are monitoring our SMS notification system as it resumes operating normally

  • Identified
    Identified

    An issue with an upstream system that means some SMS messages are not being sent. Users may notice that specific SMS messages, including Ride Reminders and Follow Up messages, may be delayed.