Some SMS messages not being sent

Resolved

Degraded performance

Started over 4 years agoFebruary 07, 2022Lasted 30 minutesFebruary 07, 20228:599:28 PMUTC

Updates

Resolved
February 07, 2022 at 9:28 PMUTC
Resolved
February 07, 2022 at 9:28 PMUTC
This issue has been resolved.
Monitoring
February 07, 2022 at 9:22 PMUTC
Monitoring
February 07, 2022 at 9:22 PMUTC
The upstream issue has been resolved and we are monitoring our SMS notification system as it resumes operating normally
Identified
February 07, 2022 at 8:59 PMUTC
Identified
February 07, 2022 at 8:59 PMUTC
An issue with an upstream system that means some SMS messages are not being sent. Users may notice that specific SMS messages, including Ride Reminders and Follow Up messages, may be delayed.

Vital - Some SMS messages not being sent – Incident details