Scheduled SMS messages failing to be sent

Resolved

Partial outage

Started over 2 years agoJanuary 11, 2024Lasted 40 minutesJanuary 11, 202410:1610:56 PMUTC

Updates

Resolved
January 11, 2024 at 10:56 PMUTC
Resolved
January 11, 2024 at 10:56 PMUTC
This incident has been resolved.
Monitoring
January 11, 2024 at 10:34 PMUTC
Monitoring
January 11, 2024 at 10:34 PMUTC
The system has recovered and messages are being sent again. We'll continue to monitor the situation before marking this incident as resolved.
Identified
January 11, 2024 at 10:16 PMUTC
Identified
January 11, 2024 at 10:16 PMUTC
Our team has identified an issue with an underlying system preventing scheduled SMS messages from being sent. We are working with our upstream service provider to resolve this issue.

Vital - Scheduled SMS messages failing to be sent – Incident details