Vital - Scheduled SMS messages failing to be sent – Incident details

All systems operational

Scheduled SMS messages failing to be sent

Resolved
Partial outage
Started almost 2 years agoLasted 40 minutes

Affected

SMS

Operational from 10:16 PM to 10:16 PM, Partial outage from 10:16 PM to 10:56 PM

Customized Scheduled SMS Messages

Operational from 10:16 PM to 10:16 PM, Partial outage from 10:16 PM to 10:56 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    The system has recovered and messages are being sent again. We'll continue to monitor the situation before marking this incident as resolved.

  • Identified
    Identified

    Our team has identified an issue with an underlying system preventing scheduled SMS messages from being sent. We are working with our upstream service provider to resolve this issue.