Vital - Some SMS messages are failing to be delivered – Incident details

All systems operational

Some SMS messages are failing to be delivered

Resolved
Degraded performance
Started about 1 year agoLasted about 4 hours

Affected

SMS

Degraded performance from 10:30 AM to 12:37 PM, Operational from 12:37 PM to 2:31 PM

Welcome & Invite SMS Messages

Degraded performance from 10:30 AM to 12:37 PM, Operational from 12:37 PM to 2:31 PM

Customized Scheduled SMS Messages

Degraded performance from 10:30 AM to 12:37 PM, Operational from 12:37 PM to 2:31 PM

SMS Notifications

Degraded performance from 10:30 AM to 12:37 PM, Operational from 12:37 PM to 2:31 PM

Updates
  • Resolved
    Resolved
    We can confirm this issue has been resolved at the SMS provider layer and message delivery is operational.
  • Monitoring
    Monitoring
    SMS messages started flowing through the carriers again without issues. We'll continue to monitor this situation closely with the assistance of our SMS provider. An update will be provided once the issue is resolved.
  • Identified
    Identified
    We're working with out SMS provider to resolve the issue.
  • Investigating
    Investigating
    Our monitoring indicates that an increased number of SMS messages are being blocked by a phone carrier downstream. We are investigating the issue.