Vital - Some SMS messages are failing to be delivered – Incident details
All systems operational
Some SMS messages are failing to be delivered
Resolved
Degraded performance
Started 2 months agoLasted about 4 hours
Affected
SMS
Updates
Resolved
Resolved
We can confirm this issue has been resolved at the SMS provider layer and message delivery is operational.
Monitoring
Monitoring
SMS messages started flowing through the carriers again without issues. We'll continue to monitor this situation closely with the assistance of our SMS provider. An update will be provided once the issue is resolved.
Identified
Identified
We're working with out SMS provider to resolve the issue.
Investigating
Investigating
Our monitoring indicates that an increased number of SMS messages are being blocked by a phone carrier downstream. We are investigating the issue.